GEH analysis – CAFE

GEH image of SMS question -

George Eliot hospital – one last thing,
how did you find the public café facilities at the hospital?
thank you.

Thank you for sharing the feedback related to the café facilities at George Eliot Hospital! Let’s dive into these comments and see what patients had to say:

  1. Decaf Coffee Request:
    • Some patients enjoy the café but wish they served decaf coffee in the afternoons. It’s a small detail, but it matters to those who prefer decaffeinated options.
  2. A&E Waiting Area and Friend’s Café:
    • A&E waiting times were reasonable, and one patient mentioned their friend’s café being excellent. It’s heartwarming to hear about positive experiences from volunteers!
  3. Maternity Unit Food Facilities:
    • Patients on the maternity unit felt there could be more food options beyond vending machines and sandwiches. Perhaps expanding the offerings would enhance the experience.
  4. Home Call and Limited Usage:
    • Some patients didn’t use the café services at all or only used them occasionally.
  5. Polite and Courteous Staff:
    • Those who did visit the café appreciated the polite and courteous staff. Friendly service goes a long way!
  6. Cleanliness and Appearance:
    • The café itself was described as “nice,” “inviting,” and “well-maintained.” However, there was feedback about dirty toilets initially (though they improved later).
  7. Acute Facilities and Snack Choices:
    • Acute facilities received praise, and the café was highlighted for its good snack and drink choices.
  8. Special Mention and Time Constraints:
    • A special thank-you to someone named Ammo. It seems time constraints prevented some patients from fully experiencing the café.
  9. Relaxing with Coffee:
    • For some, the café provided a moment of relaxation before appointments—a little oasis amidst the hospital hustle.
  10. Overall Appreciation:
    • Patients expressed gratitude for the hospital staff and facilities, emphasizing the importance of these spaces.

Remember, feedback like this helps hospitals continuously improve their services. And yes, even hospitals need a good cup of coffee! ☕🏥😊